We will endeavour to deliver the products to you within the lead-time shown for each product at the time of purchase, within the island of Ireland, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility.
Returned items must conform to our returns policy:
Your returned item must arrive at the Partner Retailer/Partner Brand from which the product was purchased no later than 14 days after you receive the order. After this time we cannot guarantee that the Partner Retailer/Partner Brand will accept the order for refund;
We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives at the retailer within 14 days. Please contact customer services if you have any queries relating to this;
Please note we can only collect returns from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties. We strongly advise that you do not do this and instead use our free returns collection service;
Once your return has been received by the Partner Retailer/Partner Brand and it complies with our returns policy, we will refund you by your original payment method;
We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
All items must be returned in saleable condition with all original packaging and tags still attached.