Returns

You may return an item within 14 days for any reason and be guaranteed a refund. Your returned item must arrive at the store within 14 days and we recommend contacting us within 7 days at cherywoodvet@gmail.com for any assistance or queries. After this time a refund will be taken on a case by case basis and cannot be guaranteed.

We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags or disposing of any original packaging as all items must be returned in saleable condition with all original packaging and tags still attached.

Once your return has been received and it complies with the above returns policy, we will refund you by your original payment method.

Delivery

Deliveries are handled by our logistics partners and the delivery options available depend on the items in cart and your location. We try to ensure there is a nationwide delivery option for any product available for home delivery.

We aim to complete orders within 5 working days. However, products are subject to availability and delays may sometimes occur that are outside of our control. If you are not satisfied with the delivery timeframe you may contact us at cherywoodvet@gmail.com to cancel your order at any time.